GHT SOFT TECH provides job-ready Contact Center engineers, remote L1/L2 support and practical Genesys Cloud CX and Amazon Connect training for businesses and technology partners worldwide.
From developing cloud contact-center talent to supplying engineers and operating ongoing support, GHT SOFT TECH can support the complete CCaaS lifecycle.
Job-oriented remote training designed around practical enterprise contact-center scenarios.
Pre-screened Contact Center engineers available for project, contract and dedicated remote engagements.
Remote L1/L2 Contact Center support with senior technical escalation for international customers and service providers.
Specialized support for cloud and enterprise Contact Center platforms.
Support designed specifically for Contact Center environments—not generic IT helpdesk support.
Users, queues, skills, routing, Architect flows, IVR, Data Actions, integrations, WebRTC, recording, analytics and interaction troubleshooting.
Contact flows, queues, routing profiles, users, Lambda, Lex, DynamoDB, S3, CloudWatch, CTRs, integrations and voice troubleshooting.
UCCE, UCCX, PCCE, CUCM, CVP, ICM, Finesse, CUIC, SIP, CTI and enterprise voice/contact-center troubleshooting.
Ticket triage, priority management, incident escalation, root-cause analysis, knowledge documentation, SLA tracking and service reporting.
A simple engagement model for customers and technology partners.
We understand your platform, agent environment, support hours, ticket volumes and SLA requirements.
We map the required L1/L2 skills and provide suitable engineers or a managed support team.
Engineers complete onboarding, access setup, SOP review and customer-specific knowledge transfer.
We operate against agreed processes, escalation paths, response targets and regular service reporting.
Our approach combines Contact Center domain knowledge with modern CCaaS and cloud skills.
Engineers are trained around real ACD, IVR, routing, voice, CTI and troubleshooting scenarios.
Choose individual engineers, project teams, contract staffing or a managed support model.
India-based delivery with support models designed for customers and partners across international time zones.
Tell us your Genesys Cloud, Amazon Connect or Cisco Contact Center requirement. We can discuss staffing, training or managed L1/L2 support.
Share your platform, number of agents, required support hours and target start date.